Privacy Policy

Effective Date: July 1, 2026

Last Updated: July 1, 2026

Welcome to onenonly. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our brand.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information necessary to fulfill your orders, improve your shopping experience, and communicate with you effectively:

Personal Identity Data: Name, shipping address, billing address, email address, and phone number.
Transaction & Payment Data: Details about payments made to and from you, and details of products you purchased from us. (Note: We do not store your credit/debit card details; all payments are processed securely through certified third-party payment gateways).
Technical & Usage Data: Your IP address, browser type, device type, time zone settings, operating system, and how you navigate and interact with our website.

2. How We Use Your Information

We process your information to provide a seamless e-commerce experience. Specifically, we use it to:

Fulfill Orders: Process payments, arrange shipping, handle returns/exchanges, and send order confirmations or updates.
Customer Support: Respond to your inquiries, fix troubleshooting issues, and handle feedback.
Improve Our Store: Analyze website traffic and customer trends to optimize our layouts, product drops, and overall user experience.
Marketing Communications: Send you updates about new collections, exclusive drops, and promotional offers (only if you have opted in to receive them). You can opt out at any time.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We only share your data with trusted service providers who help us run our store, including:

Logistics & Delivery Partners: To ship and deliver your physical orders across India.
Payment Gateways: To ensure your transactions are processed through highly secure, encrypted channels.
Analytics Providers: To help us understand web traffic and technical performance.

Legal Requirements: We may disclose your information if required by law to do so, or to protect our rights, property, and safety, or that of our users.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

Our website utilizes SSL (Secure Socket Layer) encryption technology to protect data transmissions during the checkout process.
Access to your personal data is restricted to employees and partners who strictly need it to execute order processing and business management.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help our website remember your preferences, keep track of items in your shopping cart, and provide analytics on how the site is used. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our store.

6. Your Rights

Depending on your location, you have certain rights regarding your personal data, which may include:

The right to access the personal data we hold about you.
The right to request that we correct any inaccurate information.
The right to request the deletion of your personal data, subject to certain legal obligations (such as tax or transactional records).

To exercise any of these rights, please contact us at the email listed below.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect updates in our practices or changes to relevant laws. Any modifications will take effect immediately upon being posted to the website. We encourage you to review this page periodically.